Laptop repair
Laptop not charging? Have the charging port checked.
If your laptop does not charge, or only charges when the plug is held in a certain position, the cause may be the charger, cable, power jack, USB-C port, battery or charging circuitry.
Charging port repair: prices by connector type
Each price applies only to the repair category shown. Additional faults in the charging circuitry, motherboard, charger or battery are not included automatically.
Standard power jack
150 € including VAT.
For a standard power jack that can be repaired separately. We first check the laptop model, connector design and any other damage.
Gaming laptop / high charging current
180 € including VAT.
For gaming laptops with a higher charging current. We check whether the fault is in the charger, connector or charging circuitry.
USB-C charging port
220 € including VAT.
Faults in the controller, power circuitry or motherboard are not automatically included.
We check whether the connector can be repaired separately. We confirm the total price and estimated turnaround before starting. An enquiry does not authorise a repair.
Free initial check in the shop: we test the laptop at the counter without dismantling it and give an initial assessment based on our experience.
Check the charger, connector and charging circuitry.
If your laptop does not charge, or only charges when the plug is held in a certain position, the cause may be the charger, cable, power jack, USB-C port, battery or charging circuitry.
Stop if you notice a burning smell or sparks
Do not continue testing or charging the laptop. Bring the charger and cable you have been using so we can check the accessories and laptop separately.
Suitable charger
Testing with a suitable charger helps distinguish an accessory fault from a laptop fault.
Connector or motherboard
Depending on the model, the connector may be separate, connected by a cable or mounted directly on the motherboard. A simple connector repair is not always possible.
Identify the model before confirming parts
We confirm the manufacturer, model number, connector type, parts availability, price and estimated turnaround before work begins.
Charging port repair: common questions
Can a loose connector always be replaced separately?
No. Depending on the model, it may be connected by a cable, mounted on a small board or attached directly to the motherboard. We check the design before making a commitment.
Does every USB-C charging problem mean the port is faulty?
No. The cable, charger, port, controller, battery or charging circuitry may be involved.
Why is there a separate category for gaming laptops?
Higher charging currents and the connector design can require different repair work. Please bring your charger and cable.
What should I do if there is a burning smell or sparking?
Stop testing or charging. Bring the laptop, charger and cable safely to the shop, disconnected from each other.
Check, confirm, then repair.
We confirm the model, condition, part variant, scope, price and estimated turnaround in advance. Repair starts only after your approval.
1. Identify the laptop
The model, A-number or model number, year and fault symptoms help us make an initial assessment.
2. Explain the work
We check the laptop and parts availability, then explain the work, price and estimated turnaround.
3. Approve the work
We carry out the agreed repair or further investigation only with your express approval.
What to do next
Bring the laptop to our shop in Berlin-Prenzlauer Berg, or send us the model, condition and fault symptoms first. We discuss what makes sense before you authorise any work.